GENERAL TERMS AND CONDITIONS
These General Terms and Conditions form an integral part of the Agreement between Lord Ragusa Ltd., Mohovo 16, 20000 Dubrovnik, Croatia, ID Code: HR-AB-20-060347612 (hereinafter referred to as the Agency) and the person making the reservation (hereinafter referred to as the Guest).
Lord Ragusa Ltd. acts as a booking and property management agency on behalf of property owners, providing accommodation and related travel services through www.dubrovnikholidayhomes.com.
By making a reservation for accommodation or any additional services offered by the Agency, the Guest enters into a contractual relationship with the Agency and confirms acceptance of these General Terms and Conditions. These Terms and Conditions form the basis for resolving any disputes between the Guest and the Agency. Guests are advised to read these Terms carefully before making any payment.
2 – BOOKING & FORMATION OF CONTRACT
2.1
Please contact us before making a reservation to confirm that your selected property is available for your preferred dates. You may submit an enquiry through our website or by emailing us directly at hello@dubrovnikholidayhomes.com.
A reservation is confirmed only after the Agency issues a Booking Confirmation and the required payment has been received within the specified payment period.
2.2
The Guest is responsible for payment of the accommodation price and for ensuring that all members of the travelling party comply with these Terms and Conditions.
2.3
Reservations cannot be accepted from persons under 18 years of age.
3 – PAYMENT
3.1
Reservations are confirmed upon receipt of the required booking deposit.
A 40% booking deposit of the total rental amount is required to secure the reservation, unless otherwise stated in the Booking Confirmation or the villa’s specific booking conditions.
3.2
The remaining 60% balance must be paid no later than 6 weeks (42 days) before arrival.
Failure to pay the balance by the due date may result in cancellation of the reservation.
3.3
Reservations made within 6 weeks (42 days) of arrival require full payment at the time of booking, unless otherwise agreed in writing.
3.4
Payments may be made by:
- Bank Transfer – The Agency covers its own bank charges. Any charges applied by the sender’s bank remain the responsibility of the Guest.
- Credit Card (Visa, MasterCard, Maestro) via Stripe. Credit card payments are subject to a 2.5% processing fee, which will be added to the total booking amount.
4 – THE PRICE
All prices are quoted in Euros (€).
Unless otherwise stated, the minimum rental period is one week.
The rental price includes the services described in the property listing on our website.
Should the rental price change before the booking deposit has been received, the Agency will notify the Guest before confirming the reservation.
5 – SECURITY DEPOSIT
5.1
A refundable security deposit is required to cover any accidental damage or breakages during your stay.
The amount of the security deposit varies depending on the property and will be specified in the Booking Confirmation.
Failure to provide the required security deposit may result in delayed access to the property.
5.2
The security deposit is normally refunded after departure, once the property has been inspected.
If damage, excessive cleaning or other additional costs are identified, the relevant amount may be deducted from the security deposit.
In certain cases, the refund may take up to 4 weeks due to damage assessment, pending utility charges or the release of credit card authorisations.
6 – CANCELLATION BY THE GUEST
6.1
All cancellations must be submitted in writing to Lord Ragusa Ltd.
6.2
Cancellation policies may vary depending on the property and booking conditions.
Unless otherwise stated in the Booking Confirmation, Rental Agreement, or the villa’s specific booking conditions, the following cancellation charges apply:
- More than 42 days before arrival – the 40% booking deposit is non-refundable.
- 42 days or less before arrival – 100% of the total booking amount is non-refundable.
Reservations made within 42 days of arrival require full payment at the time of booking and are subject to the cancellation policy above.
6.3
Certain villas, property owners or partner agencies may apply different payment or cancellation policies. Where applicable, the terms stated in the Booking Confirmation, Rental Agreement, or the villa’s specific booking conditions shall prevail over these General Terms and Conditions.
7 – CHANGES AND CANCELLATIONS BY THE AGENCY
Should it become necessary to alter or cancel a confirmed reservation due to circumstances beyond our reasonable control, the Agency will notify the Guest as soon as reasonably possible.
Where appropriate, we will offer alternative accommodation of a similar standard and location or provide a refund of any monies paid for the accommodation.
8 – TRAVEL INSURANCE
Lord Ragusa Ltd. does not provide travel insurance.
Guests are strongly advised to purchase suitable travel insurance covering medical expenses, personal belongings, travel disruption and cancellation.
Travel insurance remains the sole responsibility of the Guest.
9 – MEDICAL CONDITIONS
Guests are responsible for ensuring they are medically fit to travel.
If a Guest has any medical condition that may affect their stay, they should seek medical advice before travelling.
Lord Ragusa Ltd. is not responsible for providing medical insurance or medical assistance during the Guest’s stay.
10 – ARRIVAL & DEPARTURE
Check-in is normally available from 16:00.
Check-out is by 10:00 on the day of departure.
Slight variations may occasionally apply and will be confirmed before arrival.
Guests expecting to arrive outside normal check-in hours must notify the Agency in advance.
Late arrivals after 23:00 may require prior approval and, in certain cases, may incur an additional charge.
11 – TRAVEL DOCUMENTS
The party leader is responsible for ensuring that all members of the travelling party possess valid passports, visas, driving licences and any other travel documentation required for their journey.
The Agency cannot be held responsible for any issues arising from incomplete or invalid travel documentation.
12 – GUEST RESPONSIBILITIES
Guests agree to take reasonable care of the property and to leave it in substantially the same condition as upon arrival.
Guests are responsible for any loss, damage, excessive cleaning or breakages occurring during their stay.
The property owner reserves the right to deduct appropriate costs from the security deposit where necessary.
13 – COMMERCIAL USE AND EVENTS
The property may not be used for commercial purposes unless expressly agreed in writing before the reservation is confirmed.
Private events, including weddings, celebrations, parties or commercial photography, require prior written approval and may be subject to additional charges or conditions.
14 – FORCE MAJEURE
Neither Lord Ragusa Ltd. nor the property owner shall be liable for any delay, cancellation or failure to perform their obligations due to circumstances beyond their reasonable control, including but not limited to natural disasters, severe weather, war, civil unrest, epidemics, pandemics, government restrictions, strikes or other force majeure events.
15 – COMPLAINTS
Any complaint regarding the accommodation or services must be reported immediately during the Guest’s stay, allowing the Agency or property owner the opportunity to resolve the issue.
Complaints submitted only after departure may not be accepted.
16 – HOUSE RULES
Guests agree to comply with the House Rules applicable to the property.
Serious breaches of the House Rules, including unauthorised parties, excessive noise, illegal activities or intentional damage to the property, may result in immediate termination of the stay without refund.
17 – PRIVACY & ACCEPTANCE
Payment of the booking deposit or the full booking amount constitutes acceptance of these General Terms and Conditions.
Lord Ragusa Ltd. is committed to protecting personal data in accordance with the applicable data protection legislation, including the General Data Protection Regulation (GDPR).