{"id":6923,"date":"2025-07-17T20:36:50","date_gmt":"2025-07-17T20:36:50","guid":{"rendered":"https:\/\/dubrovnikholidayhomes.com\/?page_id=6923"},"modified":"2026-09-10T12:26:50","modified_gmt":"2026-09-10T12:26:50","slug":"conditions-de-location","status":"publish","type":"page","link":"https:\/\/dubrovnikholidayhomes.com\/fr\/rental-terms\/","title":{"rendered":"Conditions de location"},"content":{"rendered":"
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CONDITIONS G\u00c9N\u00c9RALES<\/h3>\n

Ces Conditions G\u00e9n\u00e9rales constituent une partie int\u00e9grante de l\u2019accord entre Lord Ragusa Ltd., Mohovo 16, 20000 Dubrovnik, Croatie, Code d\u2019identification : HR-AB-20-060347612 (ci-apr\u00e8s d\u00e9nomm\u00e9e l\u2019Agence) et la personne effectuant la r\u00e9servation (ci-apr\u00e8s d\u00e9nomm\u00e9e l\u2019Invit\u00e9).<\/p>\n

Lord Ragusa Ltd. agit en tant qu'agence de r\u00e9servation et de gestion immobili\u00e8re au nom des propri\u00e9taires immobiliers, en proposant des h\u00e9bergements ainsi que des services de voyage connexes. www.dubrovnikholidayhomes.com<\/a>.<\/p>\n

En effectuant une r\u00e9servation d\u2019h\u00e9bergement ou de tout autre service propos\u00e9 par l\u2019Agence, le Client engage une relation contractuelle avec l\u2019Agence et confirme son acceptation des pr\u00e9sentes Conditions G\u00e9n\u00e9rales. Ces Conditions G\u00e9n\u00e9rales constituent la base de la r\u00e9solution de tout litige entre le Client et l\u2019Agence. Les Clients sont invit\u00e9s \u00e0 lire attentivement ces Conditions avant de proc\u00e9der \u00e0 tout paiement.<\/p>\n

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2 \u2013 R\u00c9SERVATION ET FORMATION DU CONTRAT<\/h3>\n

2.1<\/h3>\n

Veuillez nous contacter avant de r\u00e9server pour confirmer que l\u2019h\u00e9bergement choisi est disponible pour les dates souhait\u00e9es. Vous pouvez soumettre une demande d\u2019information via notre site web ou en nous \u00e9crivant directement par e-mail. hello@dubrovnikholidayhomes.com<\/a>.<\/p>\n

Une r\u00e9servation n'est confirm\u00e9e qu'apr\u00e8s que l'Agence ait \u00e9mis une Confirmation de r\u00e9servation et que le paiement requis ait \u00e9t\u00e9 re\u00e7u dans le d\u00e9lai sp\u00e9cifi\u00e9.<\/p>\n

2.2<\/h3>\n

Le Client est responsable du paiement du prix de l\u2019h\u00e9bergement et de l\u2019assurance que tous les membres de l\u2019\u00e9quipe voyageante se conforment aux pr\u00e9sentes Conditions g\u00e9n\u00e9rales.<\/p>\n

2.3<\/h3>\n

Les r\u00e9servations ne peuvent \u00eatre accept\u00e9es par des personnes \u00e2g\u00e9es de moins de 18 ans.<\/p>\n

\n

3 \u2013 PAIEMENT<\/h3>\n

3.1<\/h3>\n

Les r\u00e9servations sont confirm\u00e9es \u00e0 la r\u00e9ception du d\u00e9p\u00f4t de garantie requis pour la r\u00e9servation.<\/p>\n

Un d\u00e9p\u00f4t de garantie de 40% \u20ac est requis pour garantir la r\u00e9servation, sauf indication contraire dans la Confirmation de r\u00e9servation ou dans les conditions sp\u00e9cifiques de r\u00e9servation de la villa.<\/p>\n

3.2<\/h3>\n

Le solde restant de 60% \u20ac doit \u00eatre pay\u00e9 au plus tard 40 jours avant l'arriv\u00e9e.<\/p>\n

Le non-paiement du solde \u00e0 la date pr\u00e9vue peut entra\u00eener l\u2019annulation de la r\u00e9servation.<\/p>\n

3.3<\/h3>\n

Les r\u00e9servations effectu\u00e9es dans les 40 jours suivant l'arriv\u00e9e n\u00e9cessitent le paiement int\u00e9gral lors de la r\u00e9servation, sauf accord contraire par \u00e9crit.<\/p>\n

3.4<\/h3>\n

Les paiements peuvent \u00eatre effectu\u00e9s par :<\/p>\n

    \n
  • Transfert bancaire \u2013 L\u2019Agence couvre ses propres frais bancaires. Toute somme factur\u00e9e par la banque du destinataire reste \u00e0 la charge de l\u2019H\u00f4te.<\/li>\n
  • Cartes de cr\u00e9dit (Visa, MasterCard, Maestro) via Stripe. Les paiements par carte de cr\u00e9dit sont soumis \u00e0 un frais de traitement de 2,5%, qui sera ajout\u00e9 au montant total de la r\u00e9servation.<\/li>\n<\/ul>\n
    \n

    4 \u2013 LE PRIX<\/h3>\n

    Tous les prix sont indiqu\u00e9s en euros (\u20ac).<\/p>\n

    Sauf indication contraire, la dur\u00e9e minimale du contrat de location est d'une semaine.<\/p>\n

    Le prix de location comprend les services d\u00e9crits dans la description de l\u2019\u00e9tablissement figurant sur notre site web.<\/p>\n

    Si le prix de location change avant r\u00e9ception du d\u00e9p\u00f4t de garantie, l\u2019Agence en informera l\u2019Abonn\u00e9 avant de confirmer la r\u00e9servation.<\/p>\n

    \n

    5 \u2013 GARANTIE DE SECURIT\u00c9<\/h3>\n

    5.1<\/h3>\n

    Un d\u00e9p\u00f4t de garantie remboursable est requis pour couvrir tout dommage accidentel ou tout d\u00e9g\u00e2t occasionn\u00e9 pendant votre s\u00e9jour.<\/p>\n

    Le montant du d\u00e9p\u00f4t de garantie varie en fonction de l\u2019\u00e9tablissement et sera pr\u00e9cis\u00e9 dans la confirmation de r\u00e9servation.<\/p>\n

    Le non-versement du d\u00e9p\u00f4t de garantie requis peut entra\u00eener un retard dans l\u2019acc\u00e8s \u00e0 la propri\u00e9t\u00e9.<\/p>\n

    5.2<\/h3>\n

    Le d\u00e9p\u00f4t de garantie est g\u00e9n\u00e9ralement rembours\u00e9 apr\u00e8s le d\u00e9part, une fois la propri\u00e9t\u00e9 inspect\u00e9e.<\/p>\n

    Si des dommages, un nettoyage excessif ou d'autres frais suppl\u00e9mentaires sont constat\u00e9s, le montant correspondant peut \u00eatre d\u00e9duit du d\u00e9p\u00f4t de garantie.<\/p>\n

    Dans certains cas, le remboursement peut prendre jusqu'\u00e0 4 semaines en raison de l'\u00e9valuation des dommages, des frais d'utilit\u00e9 ou de la validation des autorisations de carte de cr\u00e9dit.<\/p>\n

    \n

    6 \u2013 ANNULATION PAR LE CLIENT<\/h3>\n

    6.1<\/h3>\n

    Tous les annulations doivent \u00eatre effectu\u00e9es par \u00e9crit aupr\u00e8s de Lord Ragusa Ltd.<\/p>\n

    6.2<\/h3>\n

    Les conditions d\u2019annulation peuvent varier en fonction de l\u2019\u00e9tablissement et des conditions de r\u00e9servation.<\/p>\n

    Sauf indication contraire dans la Confirmation de r\u00e9servation, le Contrat de location ou les conditions sp\u00e9cifiques de r\u00e9servation de la villa, les frais de r\u00e9siliation suivants s\u2019appliquent :<\/p>\n

      \n
    • Plus de 40 jours avant l'arriv\u00e9e \u2013 le d\u00e9p\u00f4t de garantie de 40% \u20ac n'est pas remboursable.<\/li>\n
    • 40 jours ou moins avant l'arriv\u00e9e \u2013 100% du montant total de la r\u00e9servation est non remboursable.<\/li>\n<\/ul>\n

      Les r\u00e9servations effectu\u00e9es dans les 40 jours suivant l\u2019arriv\u00e9e n\u00e9cessitent le paiement int\u00e9gral lors de la r\u00e9servation et sont soumises \u00e0 la politique d\u2019annulation mentionn\u00e9e ci-dessus.<\/p>\n

      6.3<\/h3>\n

      Certaines villas, les propri\u00e9taires immobiliers ou les agences partenaires peuvent appliquer des politiques de paiement ou d\u2019annulation diff\u00e9rentes. Dans les cas o\u00f9 cela est applicable, les conditions indiqu\u00e9es dans la Confirmation de r\u00e9servation, le Contrat de location ou les conditions sp\u00e9cifiques de r\u00e9servation de la villa pr\u00e9vaudront sur les pr\u00e9sentes Conditions g\u00e9n\u00e9rales.<\/p>\n

      \n

      7 \u2013 MODIFICATIONS ET ANNULATIONS PAR L\u2019AGENCE<\/h3>\n

      Si il devenait n\u00e9cessaire de modifier ou d\u2019annuler une r\u00e9servation confirm\u00e9e en raison de circonstances ind\u00e9pendantes de notre contr\u00f4le raisonnable, l\u2019Agence en informera l\u2019H\u00f4te d\u00e8s que possible.<\/p>\n

      Lorsque cela sera possible, nous proposerons un h\u00e9bergement alternatif de m\u00eame qualit\u00e9 et dans le m\u00eame lieu ou nous proc\u00e9derons \u00e0 un remboursement des sommes vers\u00e9es pour cet h\u00e9bergement.<\/p>\n

      \n

      8 \u2013 ASSURANCE DE TRAVEIL<\/h3>\n

      Lord Ragusa Ltd. ne propose pas d'assurance voyage.<\/p>\n

      Les clients sont vivement invit\u00e9s \u00e0 souscrire une assurance voyage adapt\u00e9e couvrant les frais m\u00e9dicaux, les effets personnels, les perturbations li\u00e9es au voyage et les annulations.<\/p>\n

      L\u2019assurance voyage reste de la seule responsabilit\u00e9 du Client.<\/p>\n

      \n

      9 \u2013 CONDITIONS M\u00c9DICINALES<\/h3>\n

      Les invit\u00e9s sont responsables de s\u2019assurer qu\u2019ils sont physiquement aptes \u00e0 voyager.<\/p>\n

      Si un invit\u00e9 pr\u00e9sente une condition m\u00e9dicale susceptible d\u2019affecter son s\u00e9jour, il devrait consulter un m\u00e9decin avant de voyager.<\/p>\n

      Lord Ragusa Ltd. n\u2019est pas responsable de la fourniture d\u2019assurance m\u00e9dicale ou d\u2019assistance m\u00e9dicale pendant le s\u00e9jour du Client.<\/p>\n

      \n

      10 \u2013 ARRIV\u00c9E ET DEPART<\/h3>\n

      Le check-in est normalement possible \u00e0 partir de 16h00.<\/p>\n

      Le d\u00e9part doit se faire avant 10h00 le jour du d\u00e9part.<\/p>\n

      Des variations mineures peuvent parfois s'appliquer et seront confirm\u00e9es avant l'arriv\u00e9e.<\/p>\n

      Les clients qui s\u2019attendent \u00e0 arriver en dehors des horaires d\u2019ouverture habituels doivent en informer l\u2019Agence \u00e0 l\u2019avance.<\/p>\n

      Les arriv\u00e9es tardives apr\u00e8s 23h00 peuvent n\u00e9cessiter une autorisation pr\u00e9alable et, dans certains cas, entra\u00eener des frais suppl\u00e9mentaires.<\/p>\n

      \n

      11 \u2013 DOCUMENTS DE TRAVAIL<\/h3>\n

      Le chef du parti est responsable de s\u2019assurer que tous les membres du groupe voyageant poss\u00e8dent des passeports, des visas, des permis de conduire et toute autre documentation de voyage n\u00e9cessaire pour leur voyage.<\/p>\n

      L\u2019Agence ne peut \u00eatre tenue responsable de tout probl\u00e8me r\u00e9sultant d\u2019une documentation de voyage incompl\u00e8te ou invalide.<\/p>\n

      \n

      12 \u2013 RESPONSABILIT\u00c9S DE L'INVIT\u00c9<\/h3>\n

      Les clients s\u2019engagent \u00e0 prendre les pr\u00e9cautions n\u00e9cessaires pour la propri\u00e9t\u00e9 et \u00e0 la laisser dans un \u00e9tat sensiblement identique \u00e0 celui lors de leur arriv\u00e9e.<\/p>\n

      Les clients sont responsables de toute perte, tout dommage, tout nettoyage excessif ou tout dommage occasionn\u00e9 pendant leur s\u00e9jour.<\/p>\n

      Le propri\u00e9taire immobilier se r\u00e9serve le droit de d\u00e9duire les frais correspondants du d\u00e9p\u00f4t de garantie si n\u00e9cessaire.<\/p>\n

      \n

      13 \u2013 UTILISATION COMMERCIELLE ET \u00c9V\u00c9NEMENTS<\/h3>\n

      Le logement ne peut pas \u00eatre utilis\u00e9 \u00e0 des fins commerciales sans accord \u00e9crit pr\u00e9alable et expresse avant la confirmation de la r\u00e9servation.<\/p>\n

      Les \u00e9v\u00e9nements priv\u00e9s, tels que les mariages, les c\u00e9l\u00e9brations, les f\u00eates ou les photos commerciales, n\u00e9cessitent une autorisation \u00e9crite pr\u00e9alable et peuvent \u00eatre soumis \u00e0 des frais suppl\u00e9mentaires ou \u00e0 des conditions sp\u00e9cifiques.<\/p>\n

      \n

      14 \u2013 CAS DE FORCE MAJEURE<\/h3>\n

      Ni Lord Ragusa Ltd. ni le propri\u00e9taire du bien ne seront tenus responsables de tout retard, annulation ou manquement \u00e0 l\u2019ex\u00e9cution de leurs obligations en raison de circonstances ind\u00e9pendantes de leur contr\u00f4le raisonnable, notamment mais sans s\u2019y limiter, les catastrophes naturelles, les conditions m\u00e9t\u00e9orologiques extr\u00eames, la guerre, les troubles civils, les \u00e9pid\u00e9mies, les pand\u00e9mies, les restrictions gouvernementales, les gr\u00e8ves ou d\u2019autres \u00e9v\u00e9nements de force majeure.<\/p>\n

      \n

      15 \u2013 R\u00e9clamations<\/h3>\n

      Toute r\u00e9clamation concernant l\u2019h\u00e9bergement ou les services doit \u00eatre signal\u00e9e imm\u00e9diatement pendant le s\u00e9jour du client, ce qui permet \u00e0 l\u2019agence ou au propri\u00e9taire de r\u00e9soudre le probl\u00e8me.<\/p>\n

      Les r\u00e9clamations soumises apr\u00e8s le d\u00e9part ne pourront pas \u00eatre accept\u00e9es.<\/p>\n

      \n

      16 \u2013 R\u00c8GLES DE LA MAISON<\/h3>\n

      Les clients s\u2019engagent \u00e0 respecter les r\u00e8gles de l\u2019\u00e9tablissement applicables \u00e0 l\u2019\u00e9tablissement.<\/p>\n

      Les violations graves des r\u00e8gles de l\u2019h\u00f4tel, notamment la pr\u00e9sence d\u2019invit\u00e9s non autoris\u00e9s, un bruit excessif, des activit\u00e9s ill\u00e9gales ou des dommages intentionnels \u00e0 la propri\u00e9t\u00e9, peuvent entra\u00eener la r\u00e9siliation imm\u00e9diate du s\u00e9jour sans remboursement.<\/p>\n

      \n

      17 \u2013 Confidentialit\u00e9 et acceptation<\/h3>\n

      Le paiement du d\u00e9p\u00f4t de garantie ou du montant total de la r\u00e9servation constitue l\u2019acceptation des pr\u00e9sentes conditions g\u00e9n\u00e9rales.<\/p>\n

      Lord Ragusa Ltd. s'engage \u00e0 prot\u00e9ger les donn\u00e9es personnelles conform\u00e9ment \u00e0 la l\u00e9gislation applicable en mati\u00e8re de protection des donn\u00e9es, notamment le R\u00e8glement g\u00e9n\u00e9ral sur la protection des donn\u00e9es (RGPD).<\/p>\n\n

      \u00a0<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

      GENERAL TERMS AND CONDITIONS These General Terms and Conditions form an integral part of the Agreement between Lord Ragusa Ltd., Mohovo 16, 20000 Dubrovnik, Croatia, ID Code: HR-AB-20-060347612 (hereinafter referred to as the Agency) and the person making the reservation (hereinafter referred to as the Guest). Lord Ragusa Ltd. acts as a booking and property […]<\/p>\n","protected":false},"author":1,"featured_media":8773,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6923","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nBooking Terms & Conditions | IP Villas Dubrovnik<\/title>\n<meta name=\"description\" content=\"ead the booking terms and conditions for luxury villa rentals in Dubrovnik. 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