Last updated: 26 October 2026
1. Who we are
IP Villas is a brand of Lord Ragusa Ltd. (Lord Ragusa d.o.o.), the controller of your personal data.
- Registered address: Mohovo 16, 20000 Dubrovnik, Croatia
- Office: Ulica Stjepana Radića 2, 20000 Dubrovnik, Croatia
- VAT ID: HR34951343795
- E-mail: hello@dubrovnikholidayhomes.com
- Phone / WhatsApp: +385 99 231 1393
This policy covers dubrovnikholidayhomes.com, the IP Villas app at app.dubrovnikholidayhomes.com, and enquiries you send us by e-mail, phone or WhatsApp.
2. What we collect
| Situation | Data |
|---|---|
| Enquiry form (website or app) | Name, e-mail, phone (optional), arrival and departure dates, number of guests, your message, the villa you ask about |
| E-mail, phone, WhatsApp | What you send us and your contact details |
| Newsletter (website footer) | Your e-mail address |
| Confirmed booking | Names of guests, contact details, stay dates, villa, payment details needed for the booking, and guest registration data required by Croatian law |
| Villas Concierge (chat) | The questions you type. Please do not share sensitive personal data in the chat. |
| Website visits | Technical data (IP address, browser, pages viewed) and, only with your consent, analytics cookies |
| IP Villas app | Saved villas stay on your own device. We do not receive them. |
We do not ask for, and do not want to receive, special categories of data such as health information.
3. Why we use it
| Purpose | Legal basis (GDPR) |
|---|---|
| Answering your enquiry and preparing an offer | Steps at your request before a contract, Art. 6(1)(b) |
| Managing your booking and your stay | Performance of the contract, Art. 6(1)(b) |
| Sending our newsletter with new villas and offers | Your consent, Art. 6(1)(a). Unsubscribe at any time with the link in each newsletter or by e-mail. |
| Guest registration, invoicing and tax records | Legal obligation, Art. 6(1)(c) |
| Concierge answers and service requests | Your request, Art. 6(1)(b), and our legitimate interest in good service, Art. 6(1)(f) |
| Website security and statistics | Legitimate interest, Art. 6(1)(f), and consent for analytics cookies, Art. 6(1)(a) |
We do not sell your data and do not use it for automated decisions about you.
4. Who receives your data
We share data only as far as needed, with providers bound by data processing agreements.
| Recipient | Why | Location |
|---|---|---|
| Hostinger | Website and app hosting | EU (Germany) |
| SendLayer (via WP Mail SMTP) | Delivering e-mails from the website and app (enquiries, My Stay sign-in links, notices to our team) | USA |
| Anthropic (Claude) | Answers in the Villas Concierge chat (website and app) | USA, under EU Standard Contractual Clauses |
| Google Analytics (via Site Kit) | Website statistics, only with your consent | USA, EU–US Data Privacy Framework |
| WhatsApp (Meta) | Only if you choose to contact us on WhatsApp | Meta’s own terms apply |
| Villa owners and local partners | The owner of your booked villa, and a chef, boat or transfer provider you request | Croatia |
| Authorities | Guest registration and tax, where the law requires | Croatia |
5. How long we keep it
| Data | Kept for |
|---|---|
| Enquiries that do not lead to a booking | 24 months, then deleted |
| Newsletter e-mail address | Until you unsubscribe |
| Booking, invoicing and guest registration records | As long as Croatian accounting, tax and tourism law requires |
| My Stay access | Ends automatically 7 days after check-out |
| My Stay record (arrival time, service requests) | 12 months after check-out, then deleted, unless needed for the booking records above |
| Concierge chats | Not stored by us (chat logging is switched off). Anthropic deletes questions and answers within 30 days, keeps them longer only if a chat is flagged for breaking its usage policy (up to 2 years) or the law requires it, and does not use them to train its models. |
| Saved villas in the app | On your device until you remove them or clear your browser data |
6. The IP Villas app
The app at app.dubrovnikholidayhomes.com works without an account or registration.
- Saved villas are stored only in your browser (local storage). We cannot see them.
- Offline use: the app keeps a copy of villa information and photos on your device so it opens quickly. These are public villa details, not personal data.
- No tracking cookies and no analytics in the app. Fonts are served from our own server.
- Enquiries you send in the app are handled exactly like enquiries from our website (sections 2–5).
On the mobile website, a small banner offers the app. When you close it, your browser remembers that for 60 days (browser storage, no cookie). The website uses analytics cookies only after you accept them in the cookie banner. You can change your choice at any time via the Cookie settings link at the bottom of each page. Details are in our Cookie Policy.
7. My Stay (guests with a confirmed booking)
After your booking is confirmed, we send a personal sign-in link to the e-mail address you gave us. No password is needed.
- My Stay shows only your own booking: villa, dates, arrival instructions, check-in details, villa guide and our contact.
- The link is single-use and short-lived. Access ends automatically 7 days after check-out.
- My Stay is not indexed by search engines, and your booking details are not stored in shared caches.
- Your sign-in is kept in your browser’s storage, not in a cookie. Signing out, or the end of your access, removes it.
- The arrival time and service requests you send are saved with your booking and e-mailed to our team.
- If you request a service in My Stay (for example a private chef or a transfer), we share only what the provider needs to deliver it.
8. Your rights
You can ask us at any time to see, correct, delete or export your data, to restrict or object to its use, or to withdraw a consent you gave. Write to hello@dubrovnikholidayhomes.com and we reply within one month.
You can also complain to the Croatian data protection authority: Agencija za zaštitu osobnih podataka (AZOP), Selska cesta 136, 10000 Zagreb, azop.hr.
9. Changes
We update this policy when our services change. The date at the top shows the latest version.
